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Shipping & returns

Candle Makers E-commerce website – Shipping & Returns

  1. Delivery policy,
    - Subject to availability and receipt of payment, orders will be processed and delivered within 3 to 5 working days unless stated otherwise on the website product details.
    - Delivery will be done by The Courier Guy’s Domestic Road Freight Service.
    - Additional charges may apply for outlying and or areas outside of major centers within the borders of South Africa.
    - Your order will be confirmed by way of an email.
    - Collection and deliveries only take place from Monday to Friday during normal office hours. - - Collection and deliveries in some areas may be limited to certain days.
    - All delivery costs quoted on the Candle Makers website are exclusive of VAT and will be added at the checkout stage.

  2. Export restriction,
    - The offering on the Candle Makers website is available to South African clients only.

  3. Refunds policy,
    - The supply of goods by Candle Makers is subject to availability. In cases of unavailability, Candle Makers will refund the client in full within 30 days.

  4. Standard returns policy,
    - We want you to be happy with your purchase from Candle Makers. If you are not completely satisfied, you can return the product to us and we will either repair or replace it or credit your account, subject to the below terms.
    -
    In order to process returns timeously you are responsible for the following when returning products; pack the products safely and securely for protection during transport, clearly mark your return reference number on the outside of the parcel.
    -
    Please note all refunds will only be made to the same method used to do the original payment.
    -
    You need to log the return on the Candle Makers website under the “My Account” tag within 14 days.

  5. Unwanted products,
    -
    You can return unwanted products to us provided; it is not damaged, not used, and re-saleable in its original packaging with all labels still attached.
    - You need to log the return on the Candle Makers website under the “My Account” tag
    within 14 days.
    - The return courier charge will be for the client’s cost.
    - Once the returned product has been inspected and validated, we will at your choice deliver another product of your choice or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

  6. Products damaged on delivery,
    - If a product is damaged or any parts are missing at the time of delivery, please notify us within 7days of such delivery by logging the return on the Candle Makers website under the “My Account” tag.
    -
    We will at our cost collect the damaged product from you. Once the returned product has been inspected and validated, we will at your choice deliver another product of your choice or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

  7. Defective products,
    - All efforts have been made to ensure that our clients are delivered a high-quality product that will satisfy your needs in good working order and without defects.
    - The following will not be regarded as a defect and will not be approved for a return; faults resulting from normal wear and tear, damage arising from negligence or user abuse or incorrect usage of the product, damage arising from electrical surges, damage arising from a failure to care for the product, damage arising from unauthorised alterations to the product,
    where the specifications of a product although accurately described on the Candle Makers website and generally fit for it’s intended purpose do not suit you.

  8. Standard warranty,
    - If for some reason you do receive a defective or poor quality product please notify the Candle Makers as soon as reasonably possible after becoming aware of the defect or poor quality product, this warranty is valid for a period of 30 days from the date of receipt of the product.
    -
    Log the return of the defective product on the Candle Makers website under the “My Account” tag.
    -
    We will at our cost collect the defective product from you. Once the returned product has been inspected and validated, we will at your choice deliver another product of your choice or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).





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